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Residential Md - Worst company ever!

12/6 dishwasher didn’t work. They are still reviewing whether or not to repair or displace. 3 weeks???? Ruined my Christmas dinner for 16 !! Worst company ever I’m going back to American home shield !!!
#1155730
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On December 7,2017 called Insurance Co.A/C died. Unit only 3 years old placed there by residential gold. They sent out Acutemp A/C. As of today 12-22 still no service, I have been given 3 different stories, I have spoken to several insurance customer people. The A/C co...
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#1153849
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Oven burned out 3 days 13 Nov. before Turkey Day it is now, 1Dec. will be fixed in PM 2 Dec. The service repair was here the next day request for part was called in 14 Dec. The part did not come into Memphis. I called MDG it was tracked it had not shipped the rep. said...
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2.5
#1139889
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I've been on hold 3 times for over an hour in the last 8 days for a water heater. I'm handicapped and there are 4 children in the house. Apparently an approved rush order has no meaning now . I have an appointment on November 11 for my wall oven.Now i'm worried that...
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Anonymous
Anonymous

I'm with you!!! I placed a service call on Nov. 10 for my water heater. The plumber came out on the 13th. Today is the 22nd and I still have no water heater! Every time I ...

2.2
#1129251
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Residential Md - Service

No service can't get through to customer service Sat on hold for an hour and still didn't get through
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1120403
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I have been with Residential MD for roughly 5-6 years. In that time, deductibles for their Gold plan have gone up (from $75 to $85 to $100) and customer service has gone down. Reaching Customer Service on the phone is a real accomplishment--in the past week, I have...
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#1117393
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Lost our air conditioner and call them at least 8 times and each time was giving a different excuse. The night before they were supposed to repaired it, got a call saying the manufacture was change and would be another 3 to 5 days. This will put it almost 2 weeks we...
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#1107250
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Called to have service perform on my central air, they assigned a company to come out to fix it. 12 hours later and no return of 3 calls to the service company. I called residential MD and told them the problem, was told they could reassign it to another company, but...
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1.0
#1103534
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After I told them I sold my house and needed to cancel my service, They put me on hold for 2 hours 10 minutes. They transfered me 4 times. The last operator hung up on me. Still cant cancel my service. 9/11/17. Im wondering if this is how they keep you from canceling a...
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#1099238
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i paid the gold level for 5 years and it actually cost me money. I could have had my appliances repaired much more cheaply and quickly. the checks they say they do are just quick checklist not service - you need to have your HVAC etc serviced not just a checklist run...
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#1077604
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