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i paid the gold level for 5 years and it actually cost me money. I could have had my appliances repaired much more cheaply and quickly. the checks they say they do are just quick checklist not service - you need to have your HVAC etc serviced not just a checklist run...
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#1077604
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Had a issue with my ice maker. Called and placed a claim and they sent Sears out to repair. Cost me 100.00 to get them here and then find out that Residential MD denied the claim. This is after I explained to them on the phone what the issue was. I called back and was...
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2.0
I didn't like
  • Service with company
  • Customer service
#1057893
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My claim to have my ac unit repaired was closed without my knowledge. The repair tech reported that the unit did not experience mechanical failure. No mechanical failure but the unit isn't working. How is that possible. No one from Residential MD call to discuss my...
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1.5
#1057295
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I've been paying for this warranty for over 3 years or more. First time I've EVER submitted a claim to them for my hot water heater. They came out, I already knew that it needed to be replaced, because we've had another plumber who has tried to fix it several times (he...
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#1030646
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We have a monthly installment payment billed directly to one of our credit cards for home warranty by RESIDENTIALMD -- GOLD We had a wash machine drain pump go out and they sent a repairman who took the pump out, collected a $100 FEE, left with our defective part and...
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#1022940
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Up until this claim we have had good results with this company. We have now been without a refrigerator for 18 days and waiting on service provider to come out today which he is most likely not going to come. I called Residential MD many times on this one claim and...
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Anonymous
Anonymous

dbbminton - I sincerely apologize for the delays that you've experienced with your refrigerator - more than 2 weeks without a working refrigerator is unacceptable. We would li...

2.0
Product
I didn't like
  • Amount of time to repair the frigerator
#943250
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Residential Md Customer Care Review

This company is horrible and hires contractors with no licenses. When I asked for the contractors plumbing license I was told that was rude and I could install the tankless hot water heater myself. When I called to warranty company they sided with the contractor. With every claim you get the total run around. That company will do anything not to pay any claim. Waste of money!
Hines, Illinois
#934392
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Residential Md Customer Care Review

Since i have had residential i. have been getting the worst service ever lieing service mens secretary not handling the claims and not being able 2 talk 2 a supervisor
#916128
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I placed a ticket with them on July 2nd about a leak was not aware from dishwasher. They put the ticket with a plumbing company in Chattanooga that called once and when I said the issue he said oh ok and never showed. I called them back and they called them and go...
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2.7
I didn't like
  • Each rep tells a different story
  • You something different then last person
#905040
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The only Gold in The Residential MD Home Warranty is the money you pay to this "Pretend" warranty service. We paid $59. a month for 4 years. No matter the issue, electrical, plumbing, a/c, etc., Costs are NEVER covered. Example; Electrical outlets, A/C part, leaking...
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I liked
  • Idea that ones home is covered for repair expenses
#881619
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