Residential Md - Worst company ever!
12/6 dishwasher didn’t work. They are still reviewing whether or not to repair or displace. 3 weeks???? Ruined my Christmas dinner for 16 !! Worst company ever I’m going back to American home shield !!!
On December 7,2017 called Insurance Co.A/C died. Unit only 3 years old placed there by residential gold. They sent out Acutemp A/C. As of today 12-22 still no service, I have been given 3 different stories, I have spoken to several insurance customer people. The A/C co...Read more
Oven burned out 3 days 13 Nov. before Turkey Day it is now, 1Dec. will be fixed in PM 2 Dec. The service repair was here the next day request for part was called in 14 Dec. The part did not come into Memphis. I called MDG it was tracked it had not shipped the rep. said...Read more
I've been on hold 3 times for over an hour in the last 8 days for a water heater. I'm handicapped and there are 4 children in the house. Apparently an approved rush order has no meaning now . I have an appointment on November 11 for my wall oven.Now i'm worried that...Read more
Residential Md - Service
No service can't get through to customer service Sat on hold for an hour and still didn't get through
I have been with Residential MD for roughly 5-6 years. In that time, deductibles for their Gold plan have gone up (from $75 to $85 to $100) and customer service has gone down. Reaching Customer Service on the phone is a real accomplishment--in the past week, I have...Read more
Lost our air conditioner and call them at least 8 times and each time was giving a different excuse. The night before they were supposed to repaired it, got a call saying the manufacture was change and would be another 3 to 5 days. This will put it almost 2 weeks we...Read more
Called to have service perform on my central air, they assigned a company to come out to fix it. 12 hours later and no return of 3 calls to the service company. I called residential MD and told them the problem, was told they could reassign it to another company, but...Read more
After I told them I sold my house and needed to cancel my service, They put me on hold for 2 hours 10 minutes. They transfered me 4 times. The last operator hung up on me. Still cant cancel my service. 9/11/17. Im wondering if this is how they keep you from canceling a...Read more
i paid the gold level for 5 years and it actually cost me money. I could have had my appliances repaired much more cheaply and quickly. the checks they say they do are just quick checklist not service - you need to have your HVAC etc serviced not just a checklist run...Read more
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