Residential Md

I have an 18-year-old HVAC unit. I have been without heat for 3 weeks.

First, Residential MD sent out their first contractor, they stated in their report that the unit needed to be replaced. Residential Gold sent out a second contactor, they stated the unit could be bandaged together by ordering the parts;which would cost Residential Gold more money to get this contactor to fix and bandage. I have been with Residential MD since 2003. The second contactor guaranteed me the unit will be going out again.

I ask for a review of Residential MD's decision, they stated as long as there is a 20-year warranty on the heat exchange, they will keep calling the manufacturer for parts to repair an 18-year-old unit! (what sense does that make)! I don't understand this logic, and it's a shame I have invested in this company for 18 years and can't get my unit replaced. I am again highly upset!

Mainly, dissatisfied with the method and procedures in which the company resolve repairs and illogically foresee the future of this unit.

Bandages instead of replacement is time consuming for the customer! Again, not thinking about the consumers in which they serve.

Hello

RE :contract 7957****

claim # SCBP425SB16B

On 4/29/2021 Sears came to my home and advised us that the frig part would take 2 weeks at least.

I call Residential while the tech was still at the house. I advise them that I could not wait 2 weeks for a frig that I had medical supplies that needed to be in the frig.

Who can wait two weeks for parts for a frig that is 18 years OLD......

I was told that he would have the team look at the concern and get back to me. NO ONE called.

That night i purchased a frig. On Monday when I called again I was advised the same informtion again. NO ONE called.

Now I am told because the repair was approved nothing can be done.

I have been a customer for over 14 years and this is how my account is handled. I can not believe this is how your company does business.

The part is still not here and Sears has advised it would be after 5/10/2021.

I am asking that this file be looked at again and would like a offer to cover part of the cost of my new frig. I spent $1400.00 on a new frig.

I look forward to hearing from you on this issue.

Carol Andrews

To: Operations Management For Vendors

From: Myra Redd

Sent: Friday, October 30, 2020 6:59

Hello,

My name is Myra Redd, I am the business owner of D&M Faithful Construction, LLC, and Vendor for Residences at Belmont located at 2520 Belmont Terrace in Fredericksburg Virginia.

July 24, & August 25,2020 I submitted two invoices for work completed by my employee Derrick Fields. I have not been paid for services provided to this apartment complex.

I spoke with the property manager's staff and Jaclyn Washington regarding payment.

Ms. Washington's staff explained there had been a transfer in management for CAPREIT Residential Management. Ms. Washington suggested after waiting several months for payment I would need to pay $99 for a registration fee in order to receive payment for the submitted invoices.

I paid the $99 fee and then was told by the 3rd party (vendor credentialing) that I need to update my liability insurance and workman comp insurance and obtain an access policy.

I spoke with my insurance agent regarding an updated policy and was told this would cost me an additional $1,100.00. I'm not taking out additional insurance to pay for work already provided to Residences Belmont nor does it make sense to do so. With the ongoing Covid 19 pandemic my business has suffered greatly, I can't afford to take another loss by updating my current insurance policy. This subject matter should have been discussed with me before the work was done

Again, I was not advised there would be a change in my insurance coverage before my employee completed the work.

Nor was I advised there would be a change with management before the work was completed.

It appears the work should not have been approved by the Belmont manager if proper paperwork had not been submitted

Residences Belmont Apartment owes a total of $1,325.00, As I referenced above, I am not inclined to increase liability & workman comp for an additional $1,100 to satisfy CAPREIT Residential Management to pay me what was already owed before the transitional change of management occurred therefore, I am requesting your office to do the right thing, look into this matter and pay the pending service I provided to Residences Belmont Apartments several months ago

The Best

Myra L. Redd (owner)

D&M Faithful Construction

(703) 434-****

Email: Gary755@***.com

I have been a customer with ResidentialMD since 2006. I have called them today 4 times.

11:30 am spoke with Bill, @ around 2-3 pm, spoke with Nisha, @ 3:40 pm (on the phone with him about an hour and then when he was explaining solution, call drop), @ 4:40 spoke (briefly) with CJ, I say briefly, because I have been on hold for 41 minutes and she has been on the phone with me twice, one to tell me what I already know and when I asked for a supervisor she said "she does not want to talk with you" "she looked over your file and a solution has been made" when I of course frustrated at this point became assertive, trust me folks, I did not yell, she said "do not come at me", mumbled underneath her breath not to take it personal and once more but me on hold. I have been on hold now 43 minutes. Wait, the reason I have called 4 times is that it seems the first time, after I explained busted pipe, 4 inches of water in my basement the claim was never put in as an emergency so the vendor that they referred us to "they only have one" was not going to see us until Monday. Folks, again, all this started @ 11:30 am this morning, now is 5:22 pm and I am still on hold.

I haven't really had a complaint about what the services they have provided, but I will tell you that with every passing year the CUSTOMER SERVICE GETS WORST.

Oh by the way, before even putting in my claim, they charged me the deductible. Still waiting, let's see if I get a chance to speak with a supervisor.