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Oven burned out 3 days 13 Nov. before Turkey Day it is now, 1Dec. will be fixed in PM 2 Dec. The service repair was here the next day request for part was called in 14 Dec. The part did not come into Memphis. I called MDG it was tracked it had not shipped the rep. said...
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2.5
#1139889
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I've been on hold 3 times for over an hour in the last 8 days for a water heater. I'm handicapped and there are 4 children in the house. Apparently an approved rush order has no meaning now . I have an appointment on November 11 for my wall oven.Now i'm worried that...
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Anonymous
Anonymous

I'm with you!!! I placed a service call on Nov. 10 for my water heater. The plumber came out on the 13th. Today is the 22nd and I still have no water heater! Every time I ...

2.2
#1129251
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I have been with Residential MD for roughly 5-6 years. In that time, deductibles for their Gold plan have gone up (from $75 to $85 to $100) and customer service has gone down. Reaching Customer Service on the phone is a real accomplishment--in the past week, I have...
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#1117393
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Residential Md - Service

Residential Md
#1120403
1.0
Details
No service can't get through to customer service Sat on hold for an hour and still didn't get through
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
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Residential Md Customer Care Review

Residential Md
#934392
This company is horrible and hires contractors with no licenses. When I asked for the contractors plumbing license I was told that was rude and I could install the tankless hot water heater myself. When I called to warranty company they sided with the contractor. With every claim you get the total run around. That company will do anything not to pay any claim. Waste of money!
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Residential Md Customer Care Review

Residential Md
#916128
Since i have had residential i. have been getting the worst service ever lieing service mens secretary not handling the claims and not being able 2 talk 2 a supervisor
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Residential Md Warranty Review

Residential Md
#803058
Costumer service disgusting for New Jersey calling for technician never show up never receive a call back horrible company not recommended
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Lost our air conditioner and call them at least 8 times and each time was giving a different excuse. The night before they were supposed to repaired it, got a call saying the manufacture was change and would be another 3 to 5 days. This will put it almost 2 weeks we...
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#1107250
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Called to have service perform on my central air, they assigned a company to come out to fix it. 12 hours later and no return of 3 calls to the service company. I called residential MD and told them the problem, was told they could reassign it to another company, but...
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1.0
#1103534
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After I told them I sold my house and needed to cancel my service, They put me on hold for 2 hours 10 minutes. They transfered me 4 times. The last operator hung up on me. Still cant cancel my service. 9/11/17. Im wondering if this is how they keep you from canceling a...
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#1099238
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i paid the gold level for 5 years and it actually cost me money. I could have had my appliances repaired much more cheaply and quickly. the checks they say they do are just quick checklist not service - you need to have your HVAC etc serviced not just a checklist run...
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#1077604
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Had a issue with my ice maker. Called and placed a claim and they sent Sears out to repair. Cost me 100.00 to get them here and then find out that Residential MD denied the claim. This is after I explained to them on the phone what the issue was. I called back and was...
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2.0
I didn't like
  • Customer service
  • Service with company
#1057893
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My claim to have my ac unit repaired was closed without my knowledge. The repair tech reported that the unit did not experience mechanical failure. No mechanical failure but the unit isn't working. How is that possible. No one from Residential MD call to discuss my...
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1.5
#1057295
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I've been paying for this warranty for over 3 years or more. First time I've EVER submitted a claim to them for my hot water heater. They came out, I already knew that it needed to be replaced, because we've had another plumber who has tried to fix it several times (he...
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#1030646
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