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RESIDENTIAL MD TOOK MONEY FROM OUR OCWEN MORTGAGE WITHOUT NOUR PERMISSION. WHEN I CALLED THEM ONN IT THEY PROMISED TO REFUND THE AMOUNT (879.20) WITHIN 7 - 10 BUSINESS DAYS. THEY SENT A FOLLOW UP LETTER STATING THE CHECK WAS IN THE MAIL. NO CHECK IN A MONTH. CALLED...
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Anonymous
Anonymous

Did you manage to get a refund? If so, how did you do it? No one will answer my questions or help.

erelationsHMS
erelationsHMS

Dear Jackie, I’m sorry to hear that you’re unhappy with your claim. We work with over 40,000 contractors across the country; all are continually evaluated to ensure that they ...

#607515
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I called Residential MD because my washer was leaking. The tub turned out to be broken and the warranty company does not cover structural damage which they claim the tub is. I called to complain and was told how I had cost them money this year. I UNDERSTAND WHY MY...
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Anonymous
eRelations Specialist Resident

Dear Anonymous, I’m sorry to hear that the outcome of your washer claim wasn’t what you expected. I would be more than happy to investigate the situation to ensure that you’ve...

I didn't like
  • Their policies
  • Their customer service
#590744
Reply to reviews

Like a few others here, I received a check for $3.50 with my mortgage statement from Ocwen Loan Servicing (which took over my loan from GMAC, which took it over from USAA.) The check arrived and was promptly deposited electronically with a few other checks that day....
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Anonymous
Dana

we are being charged the same thing???? did you find out anything from the attorney???? how do we cancel the charges??

Anonymous
MCL

I just realized I have been scam the same way. For the past eight months, Ocwen added Residential MD added &54.95 into my account since March 2014. When I called them, the...

#547935
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The experience has not been good, paying around $48 monthly, they promise to send somebody right way, 4 days later they booked two companies to come to my home and say my wash machine is 10 years old, when it is 5 years old, say that they will call you, don't call,...
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Anonymous
eRelations Specialist Resident

Re: #538164Dear Anonymous, I’m sorry to hear that you’re unhappy with your claim experience. I would like to investigate the situation to ensure you receive every possible ben...

#538164
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6/14/14 sent ac company..can not find anything when the room is 86-93..replace thermostate. still not cooling..come back after labor day to diagnose all the many things wrong. Leaking this, replace this. Contract says Air Conditioner $6550.00 you pay $85.00 Bill is...
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Anonymous
eRelations Specialist Resident

Re: #534748Dear Anonymous, I’m sorry to hear that you’re unhappy with your claim experience. I would like to investigate the situation to ensure you receive every possible ben...

1.0
#534748
Reply to reviews
I just found out that my mortgage company, Ocwen, has been slipping in a $54.95 monthly payment into my bill for the last 8 months. How did this get in there? I received a CHECK for $3.50 last year, which I *thought* was a refund from my Ocwen escrow account. When I...
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Anonymous
Anonymous

The same thing happened to me. I just found out about it today because my mortgage was passed to someone else who wouldn't let Residential MD collect the funds through the mor...

Anonymous
photochick

I received a bill from them for over $650!! I have NEVER heard of them and I haven't even had my loan with Ocwen in MONTHS!! I decided to google their company before calling a...

#513710
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My warranty# is 79976677, calims# is 59257393-85. I have a complaint! I called yesterday (7/9/2014) at 4:15pm to get a repairman to come to my home to repair a dishwasher. The young lady contacted Mason Appliance Co.. I was told that they close at 4:00pm. I was told...
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Anonymous
Anonymous

Dear Anonymous, I’m sorry to hear that you are unhappy with your dishwasher claim. I will reach out to you directly to address your concerns and ensure that you receive every ...

#508692
Reply to reviews
If you notice that the language you provided specifically states " Failures and conditions caused by inadequate wiring capacity, circuit overload, power failure/shortage or surge, and corrosion caused by moisture are not covered" In my case, my issue is not caused...
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#434456
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What a rip-off Residential MD Home Warranty is:They charge a monthly fee of $48.83, and Charge you $85 for each issue you have, to send the repair man to check out the problem and then they find a way to say the problem is not cover. They also said that I can cancel...
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Anonymous
Resident

I just received a call from this company. I listened to the whole speech. She only told me about the now $54 /month charge. I asked if the is another charge for them to come...

Anonymous
ResidentialMD Home Warranty

David, thank you for your feedback. We would be happy to look into the specifics of your situation. Please send us an email at eRelations@residentialmd.com and provide your c...

#423031
Reply to reviews
This is a warning to all who are paying to Residential MD Home Warranty. They collect money every month, but when appliances breaks down, they do not cover because the cause is pre-existing. They collected money from us for almost a year. This month our furnace...
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#383674
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